Effective Date: July 1, 2026
Last Updated: July 1, 2026
Sarah's Cleaning Services ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide. This Privacy Policy explains how information is collected, used, stored, and shared when you visit www.sarahcleans.com or use our services.
This Privacy Policy applies only to information collected through this website and our online booking system.
Information We Collect
We collect information that you voluntarily provide when you:
- Complete a contact form
- Request a quote
- Schedule an appointment
- Purchase a gift certificate
- Contact us by phone, email, or through our website
- Subscribe to receive updates or promotional communications
Depending on the services you request, this information may include:
- Name
- Address
- Email address
- Telephone number
- Cleaning service details
- Appointment information
- Payment-related information, when applicable
- Any additional information you choose to provide
We may also automatically collect limited technical information such as:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of your visit
- Referring website
- General website usage statistics
This information helps us improve our website, maintain security, and better understand how visitors use our services.
How We Use Your Information
We use your information to:
- Respond to inquiries
- Provide estimates and cleaning services
- Schedule and manage appointments
- Process payments
- Communicate regarding appointments or requested services
- Improve our website and customer experience
- Comply with legal obligations
- Send occasional promotions or updates; you may opt out at any time
We do not sell or rent your personal information to third parties.
Third-Party Service Providers
To operate our business, we use trusted third-party service providers that may process information on our behalf.
BookingKoala
We use BookingKoala for online scheduling, appointment management, customer communications, invoicing, and related business operations.
When you request a quote or schedule a service through our website, the information you provide may be securely processed and stored by BookingKoala to facilitate your requested services.
For more information about BookingKoala's privacy practices, please visit:
https://www.bookingkoala.com/privacy-policy/
Google Services
Our website may use Google services including:
- Google Analytics
- Google Maps
- Google Fonts
- Google reCAPTCHA
- Google Ads and conversion tracking, when applicable
These services may collect technical and usage information in accordance with Google's privacy policies.
To learn more, please visit:
Google Privacy Policy: https://policies.google.com/privacy
Google Terms of Service: https://policies.google.com/terms
Cookies
Our website may use cookies and similar technologies to improve website functionality, remember user preferences, analyze website traffic, and enhance the user experience.
Most web browsers allow you to control or disable cookies through your browser settings. Disabling cookies may affect certain website features.
Information Sharing
We only share personal information when necessary to:
- Provide requested services
- Process appointments or payments
- Work with trusted service providers
- Comply with applicable laws or legal requests
- Protect our legal rights or prevent fraud
We do not sell customer information to third parties.
Data Security
We take reasonable administrative, technical, and physical safeguards to protect your personal information.
Our website uses industry-standard encryption through Secure Sockets Layer (SSL) / Transport Layer Security (TLS) technology to help protect information transmitted between your browser and our website. You can verify that a secure connection is in use by confirming that the website address begins with https:// and your browser displays the secure connection lock indicator.
Access to personal information is limited to authorized personnel who require the information to perform their job responsibilities. While we strive to use commercially reasonable means to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to provide requested services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Choices
You may contact us at any time to:
- Request access to the personal information we maintain about you
- Correct inaccurate information
- Request deletion of your information where applicable
- Ask questions about how your information is used
- Opt out of future marketing communications
Please note that we may retain certain information when required by law or for legitimate business purposes.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any website you visit.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or third-party services. Any updates will be posted on this page with a revised "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy or believe we are not complying with it, please contact us:
Sarah's Cleaning Services
Phone: 585-307-2688
Email: info@sarahcleans.com